The mobile phone has become the quintessential shopping assistant consumer, and it is this device which used to investigate the products, compare prices, read reviews about the items or find out what items are available at the nearest store. In addition, it is increasingly common to complete their purchases within the smartphone itself.
With this scenario, the retailers who want to succeed are forced to offer a good mobile experience, and for that, many choose to make available to the user an app, something that certainly is a good idea, but it must be done well. And there are many data to support that it is useless to promote that has an application if after this does not meet the needs and desires of customers.